How to Conduct Internal Investigations

About the Author

Natalie Ivey, MBA, SPHR is President and CEO of Results Performance Consulting, Inc., (RPC), a company she founded in 2002 that helps individuals and organizations improve performance through HR management consulting and leadership and professional development training programs. Prior to founding RPC, Ms. Ivey worked in leadership positions in operations management, organization development, and HR management with several global service brands including Hilton, Avis, Budget Rent a Car, and American Express. During her years in leadership with these Fortune 500 organizations, Ms. Ivey often partnered with corporate security, fraud and risk departments, and external partners on internal investigations involving misuse of assets, theft, substance abuse, harassment and discrimination, FMLA and workers comp fraud, and labor and employee relations’ issues. Since 2002, she has consulted with clients on how to turn around dysfunctional work environments to minimize employee complaints and reduce the risk of litigation. Her experience in leadership enables her to connect with supervisors and managers to help them “get” HR and risk management through improving leadership behavior and competency development. Ms. Ivey’s firm, RPC, is a strategic business partner with HRCertification.com and HR Training Center, premier providers of continuing education programs for the HR profession. Ms. Ivey is the instructional designer of The Internal Investigations Certificate Program and The Certificate Program for HR Generalists, both HRCI accredited training programs delivered throughout the U.S. Ms. Ivey’s academic credentials include an A.S. degree in Travel and Tourism Management from Johnson & Wales University, a B.S. degree in Business Management from the University of Phoenix, and an M.B.A. in Management from Western International University. Ms. Ivey has worked with clients including the Eleventh Judicial Circuit of Florida, Mercury Insurance, the United States Agency for International Development (USAID), the Miami-Dade School District’s Civilian Investigative Unit, Community Unit District 300-Chicago, SUPSHIP-Groton, a liaison with the U.S. Navy and Electric Boat Corporation, and numerous smaller employers throughout the U.S.